To qualify for shipping, the merchandise value of an order must meet the applicable minimum after discounts:

• Canada: $30 CAD; and
• United States: $30 USD.

Orders below the applicable minimum might not display a shipping option at checkout. Taxes, duties, shipping charges, gift cards, and similar non-merchandise amounts do not count toward the minimum unless expressly stated otherwise.

Shipping is not included in the advertised product price. Available shipping services and charges are calculated at checkout using the destination, fulfillment location, package dimensions, shipment weight, and selected delivery service.

The displayed shipping charge may include a handling amount that helps cover cartons, protective materials, labels, packing, and order preparation.

The amount shown at checkout is the shipping amount payable for the selected service. Carrier availability and prices can change when the destination or contents of the cart change.

Canadian orders are shipped using available services from carriers such as Canada Post and Purolator. The services, prices, and estimated delivery dates available for a particular order are displayed at checkout.

Service availability varies by destination, package, fulfillment location, and carrier capacity. A service listed elsewhere on Knubian.com might not be available for every address.

Eligible United States orders are shipped using supported Canada Post services. Estimated duties and import taxes are collected as a required checkout charge and displayed separately from shipping.

These orders are fulfilled using a Delivered Duty Paid (DDP), or prepaid-duties, service when supported. This is intended to prevent the recipient from receiving another customs-duty bill at delivery.

Duties are estimated using information including the product’s declared value, Harmonized System classification, and country of origin. Final customs treatment remains subject to the destination customs authority.

If a carrier requests another duty payment on an order showing prepaid duties, contact Knubian before refusing the shipment.

International shipping availability depends on the destination, product, fulfillment location, package specifications, and carrier service. If an eligible carrier rate cannot be obtained for an address, shipping will not be available at checkout.

Unless duties and import taxes are expressly displayed and collected during checkout, the customer or designated recipient is responsible for customs duties, import taxes, value-added taxes, brokerage charges, carrier disbursement fees, and other destination charges.

These charges are imposed or collected by governments, customs authorities, brokers, or carriers. Knubian does not control them and cannot guarantee their amount.

Please consult the destination’s customs authority if you require country-specific import information before ordering.

Processing begins after payment is successfully completed and is separate from carrier transit time. Knubian works with different fulfillment locations and production partners, so processing time varies by product, availability, and fulfillment method.

Made-to-order, print-on-demand, customized, preorder, backordered, or specially sourced products may require additional processing time. Extended processing periods will be disclosed or communicated whenever reasonably possible.

Orders containing products supplied by different fulfillment locations may arrive in separate packages and on different dates.

Delivery dates shown at checkout are estimates supplied by the carrier and are not guaranteed. The estimate normally begins after processing is complete and the carrier accepts the shipment.

Weather, customs inspections, restocking delays, remote destinations, transportation interruptions, peak-season demand, labor disruptions, security reviews, and other logistical circumstances can affect delivery.

We appreciate your patience when circumstances outside Knubian’s reasonable control cause a delay, and we will provide available information when contacted.

Tracking information is provided when it is available for the selected shipping service. Tracking may require additional time to become active after a label is created or a fulfillment partner sends shipment information.

Customers are responsible for monitoring available tracking and making reasonable arrangements to receive the parcel. A carrier’s delivery scan, photograph, signature, or other delivery record may be used as evidence of delivery.

Knubian basketballs are shipped deflated to reduce package size and help protect the product during transportation. A hand pump and stainless-steel inflation needle are included when stated on the applicable product page.

The inflation needle has a sharp point. Keep it away from young children and store it safely when it is not being used.

Customers are responsible for providing a complete and accurate shipping address at checkout. Contact Knubian immediately if you notice an error.

We will attempt to correct the address if the order has not entered fulfillment. Once an order has been processed, transferred to a fulfillment partner, or shipped, we might be unable to change or redirect it.

Additional shipping, return, redirection, or replacement costs caused by an incorrect or incomplete customer-provided address may be the customer’s responsibility, except where prohibited by law.

Refusing a shipment, leaving it unclaimed, or declining to pay a destination charge that was not collected at checkout does not automatically cancel the order or guarantee a full refund.

If a parcel is returned to Knubian, any refund will be considered after the product is safely received and inspected. Where permitted by law, the refund may be reduced by original shipping, return shipping, customs charges, brokerage charges, carrier fees, and other non-refundable costs charged to Knubian.

No refund may be available if a carrier or customs authority abandons, destroys, or does not return the shipment. Any approved refund remains subject to Knubian’s Refund Policy and applicable law.

Inspect your order promptly after delivery. Contact Knubian as soon as possible if a parcel appears damaged, an item is missing, or the delivered product differs from what you ordered.

Include your order number and clear photographs of the product, packaging, shipping label, and reported issue. Keep the item and all packaging until our assessment is complete because the carrier or fulfillment partner may require them for a claim.

Available remedies depend on the circumstances, supporting evidence, carrier determination, applicable policy, and mandatory consumer law.

Eligible purchases completed directly through Knubian.com are supported by Knubian Customer Care. We will make a reasonable effort to help resolve shipping concerns and provide available carrier or fulfillment information.

When contacting us, include your order number and a clear description of the issue so we can assist you efficiently.