We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

Knubian Inc. True Cost of Shipping

Knubian Shipping & Handling Is Not Free, We Blend Our Shipping & Handling Price Into The Products We Sell.

As a Small Business, Knubian Inc. Can not and will not absorb or recoup losses from third party couriers, who charge us for delivery of your product.

In the event of product defects, We ask that you reach out to us first, to see if we can come to resolution, we value your feedback, and will work to make you a satisfied customer.

For Refund Request, customers Should deduct -$30 from the purchase price for (shipping & Handling)

Customer is also responsible for the cost of return shipping. Customer must pay the cost of shipping to return the product back to Knubian Inc.

You’ll also need the receipt or proof of purchase. 

Participating in any Knubian Inc. event, also requires proof of purchase, please save your proof of purchase. 

To start a return, you can contact us at returns@knubianinc.com

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.

Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at returns@knubianinc.com.


Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products).

We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.



The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.



We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund too.


If more than 15 business days have passed since we’ve approved your return, please contact us at returns@knubianinc.com.

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