You may request a return within 30 calendar days after your order is delivered.

To qualify for a return, the product must generally be:

• Unworn, unused, unwashed, and unaltered;
• In the same condition in which it was received;
• Returned with its original tags, accessories, and packaging; and
• Accompanied by the receipt, order confirmation, or other proof of purchase.

We reserve the right to refuse a discretionary return, or reduce the refund where permitted by law, if a returned product is used, damaged, incomplete, altered, washed, missing its tags, or otherwise not in returnable condition.

Before sending anything back, contact us at returns@knubianinc.com. Please include your order number, the product you wish to return, and the reason for the return.

If your return is authorized, we will provide return instructions and the applicable return address. Products returned without prior authorization may be refused or sent back to the customer.

Authorization to send a product back does not guarantee a refund. All returned products are inspected before a refund is approved.

For discretionary returns, including returns based on size, fit, colour preference, or a change of mind:

• The customer is responsible for return shipping costs;
• Original shipping and handling charges are non-refundable, except where required by law; and
• If Knubian provides a prepaid return label, the cost of that label may be deducted from the refund before it is issued.

If an order received free or discounted shipping, Knubian may deduct the actual outbound delivery cost that Knubian paid from the refund, where permitted by law. We will disclose any proposed deduction when authorizing the return.

We recommend using a tracked and insured return-shipping service. Knubian is not responsible for a returned package until it has been delivered to and received by us.

Please inspect your order promptly after delivery. Contact us as soon as possible if a product is defective, arrives damaged, or is different from what you ordered.

Please provide your order number and clear photographs showing the product, packaging, shipping label, and the reported problem. Keep the product and all packaging until we complete our assessment, because the carrier may require them for a claim.

If we confirm that Knubian sent an incorrect product or that a product arrived damaged or defective, we will provide an appropriate remedy. Depending on the circumstances and applicable law, this may include a replacement, repair, store credit, partial refund, or full refund. Knubian will be responsible for reasonable return-shipping costs when the return results from our error or a confirmed defect.

Normal wear and tear, accidental damage, improper care, misuse, unauthorized alterations, and damage occurring after delivery are not considered manufacturing defects.

Unless a return is required by applicable law, we cannot accept returns of:

• Customized, personalized, made-to-order, or specially ordered products;
• Gift cards;
• Products marked “Final Sale” before purchase;
• Perishable products;
• Personal-care or hygiene-sensitive products that have been opened or used;
• Hazardous materials, flammable liquids, or gases; or
• Products that have been worn, washed, used, altered, or damaged after delivery.

Please contact us before purchasing if you are uncertain whether a product is returnable.

Products purchased at a discounted price may be returned if they otherwise satisfy this policy, unless the product was clearly identified as “Final Sale” before purchase.

We do not guarantee direct exchanges or reserve replacement inventory. The fastest way to obtain a different product, colour, or size is normally to return the eligible product and place a separate order after the return has been authorized.

If you need to cancel or change an order, contact us immediately. We will try to assist, but we cannot guarantee cancellation once an order has entered processing, production, or shipment.

Customized, personalized, made-to-order, and specially ordered products may not be cancelled after production or preparation has started, except where required by law.

A tariff is a customs duty or tax imposed on goods entering a country. Depending on the destination, an international order may also be subject to import taxes, sales taxes, value-added tax, customs-processing charges, brokerage fees, carrier disbursement fees, or other government and carrier charges.

These charges are established or collected by the destination country and its applicable national, state, provincial, territorial, or local authorities, customs agencies, brokers, or carriers. They are not additional charges created by Knubian.

Unless Knubian expressly states at checkout or confirms in writing that particular duties and taxes are included, the customer or designated recipient is responsible for:

• Determining whether the product may lawfully be imported into the destination;
• Paying applicable tariffs, customs duties, import taxes, brokerage fees, and related charges;
• Providing information requested by customs or the carrier; and
• Complying with the destination’s import rules and requirements.

Knubian does not control these charges and cannot guarantee their amount. Any estimate provided by Knubian or a shipping calculator is for general guidance only and may not include every charge assessed at importation.

If you live outside Canada, please contact us at returns@knubianinc.com before ordering. We can confirm whether we are able to ship the product to your destination and provide available shipping information. However, Knubian cannot guarantee that customs authorities or carriers will not impose additional charges.

Refusing delivery or declining to pay an import charge does not automatically cancel an order or entitle the customer to a full refund.

If an international shipment is refused, unclaimed, or returned because duties or fees were unpaid, the address was incorrect, delivery could not be completed, or the recipient did not comply with customs requirements, any refund will be considered only after the product is safely returned to Knubian.

Where permitted by law, the refund may be reduced by the original shipping cost, return shipping, customs charges, brokerage charges, carrier fees, and other non-refundable costs charged to Knubian. No refund may be available if customs or the carrier abandons, destroys, or does not return the shipment.

We will notify you after receiving and inspecting your return and will advise whether the refund has been approved.

If approved, the refund will normally be issued to the original payment method within 10 business days after inspection. Your financial institution or payment provider may require additional time to post the refund to your account.

Unless required by law, we cannot issue a cash refund, cheque, or refund to a different payment method. Shipping charges, return-label costs, import charges, and other permitted deductions are not refundable merely because the merchandise itself is eligible for return.

If more than 15 business days have passed since we confirmed that your refund was issued, contact us at returns@knubianinc.com.

Where European Union consumer law applies, eligible consumers may notify us that they are withdrawing from an online purchase within 14 days after receiving the goods, without providing a reason.

The consumer must return the goods within the applicable legal period after providing notice and is generally responsible for the direct return-shipping cost where that responsibility was disclosed before purchase. Knubian may withhold the refund until the goods are received or the consumer provides acceptable evidence that they were returned.

The consumer may be responsible for diminished value caused by handling beyond what is reasonably necessary to establish the nature, characteristics, and functioning of the goods. Statutory exceptions—including certain customized, personalized, perishable, and unsealed hygiene-sensitive products—may apply.

Where applicable law provides stronger cancellation, return, warranty, or refund rights than this policy, those legal rights will prevail.