This Privacy Policy applies to personal information processed by Knubian Inc. through Knubian.com and related customer-service interactions. In this policy, “Knubian,” “we,” “us,” and “our” refer to Knubian Inc.

Knubian is responsible for deciding how personal information covered by this policy is handled. Shopify provides the ecommerce platform that powers our online store and also processes certain information in accordance with its own legal obligations and privacy terms.

The personal information we collect depends on how you interact with us and may include:

• Contact information: name, email address, telephone number, billing address, and shipping address;
• Order and transaction information: products viewed or purchased, cart activity, order history, returns, refunds, shipping details, payment status, and related communications;
• Payment information: payment-method and transaction details processed by Shopify and applicable payment providers. Knubian does not receive or store complete payment-card numbers through ordinary Shopify checkout;
• Account information: login credentials, account preferences, and information associated with a customer account;
• Customer-support information: messages, attachments, photographs, reviews, and other information you provide when contacting us;
• Device and usage information: IP address, browser and device details, time zone, cookie identifiers, pages and products viewed, search terms, referring pages, and interactions with the Site; and
• Marketing information: communication preferences, advertising interactions, and information used to measure or personalize marketing, where permitted.

Please do not send us sensitive personal information unless it is reasonably necessary for a specific request and we have asked you to provide it.

We collect personal information:

• Directly from you when you browse, create an account, place an order, subscribe to marketing, submit a form, request a return, or contact customer care;
• Automatically through cookies, pixels, log files, local storage, and similar technologies when you use the Site; and
• From service providers and partners such as Shopify, payment providers, fraud-prevention providers, delivery carriers, fulfillment partners, analytics providers, advertising platforms, and applications connected to our store.

We may use personal information to:

• Operate, maintain, personalize, and improve the Site;
• Process payments and fulfill, ship, track, return, or refund orders;
• Communicate about purchases, accounts, requests, policy changes, and customer support;
• Verify transactions and help detect fraud, abuse, security incidents, and unlawful activity;
• Maintain business, tax, accounting, warranty, and transaction records;
• Measure Site performance and understand how customers use our products and services;
• Send marketing communications when permitted and honour your communication choices;
• Provide or measure advertising, including personalized advertising where consent or another lawful basis is available;
• Comply with legal obligations, enforce our agreements, and protect customers, Knubian, and others; and
• Carry out another purpose disclosed to you when the information is collected.

Where laws such as the GDPR require a legal basis, we process personal information as appropriate to the circumstances:

• To perform a contract with you or take steps you request before entering a contract;
• With your consent, which you may withdraw where the processing depends on consent;
• To comply with legal obligations;
• For our legitimate interests or those of another party, provided those interests are not overridden by your rights and freedoms; or
• To establish, exercise, or defend legal claims and protect vital interests where applicable.

The applicable legal basis may differ depending on the information, purpose, and jurisdiction.

We may disclose personal information when reasonably necessary to:

• Shopify and ecommerce providers that host, secure, and operate our storefront and checkout;
• Payment and fraud-prevention providers that authorize transactions and help protect the store;
• Fulfillment and delivery providers that manufacture, package, ship, track, clear, or deliver orders;
• Technology and professional-service providers that support hosting, analytics, communications, customer care, accounting, legal compliance, and store applications;
• Advertising and marketing partners where permitted by law and consistent with your consent or opt-out choices;
• Government, regulatory, customs, law-enforcement, or other authorized parties when required or permitted by law; and
• A successor or transaction participant in connection with a proposed or completed merger, financing, reorganization, sale, or transfer of all or part of our business, subject to applicable safeguards.

Service providers are permitted to process personal information only for the services they provide or as otherwise allowed by applicable law and their agreements.

For information about Shopify’s privacy practices, visit Shopify’s Privacy Policy.

Knubian and its service providers use cookies and similar technologies to keep the store functioning, remember preferences, support checkout, prevent fraud, measure performance, understand Site activity, and provide or assess marketing.

Some cookies are necessary for the Site to work. Other cookies, including certain analytics and advertising cookies, may be controlled through the cookie banner or privacy settings presented on the Site. The controls available to you may depend on your location.

You may also manage cookies through your browser. Blocking necessary cookies may affect the cart, checkout, account login, localization, or other Site features. Browser “Do Not Track” signals are not interpreted consistently across the industry. Where legally required, we recognize supported opt-out preference signals, such as Global Privacy Control, through our privacy tools.

You can review general information about Shopify cookies in Shopify’s Cookie Policy. Cookie names and durations may change as Shopify, installed applications, and browser technologies evolve.

Knubian does not sell personal information for money. However, certain privacy laws use broad definitions of “sale,” “sharing,” or “targeted advertising” that may include disclosing identifiers or online activity to advertising and analytics partners.

Where applicable, you may opt out through the cookie banner, the Site’s data-sharing opt-out page, a recognized preference signal such as Global Privacy Control, or by contacting us. We do not knowingly sell or share personal information belonging to children for cross-context behavioural advertising.

If you choose to receive promotional emails, you can unsubscribe using the link in the message. We may still send non-promotional communications concerning orders, accounts, security, customer-service requests, or legal notices.

Withdrawing marketing consent does not affect processing that occurred before withdrawal or information we must retain for another lawful purpose.

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, maintaining business and tax records, resolving disputes, preventing fraud, enforcing agreements, and complying with legal obligations.

Retention periods vary according to the type of information, our relationship with you, operational requirements, and applicable law. When information is no longer required, we take reasonable steps to delete, anonymize, or securely dispose of it.

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. Shopify and our payment providers also maintain security measures for the services they operate.

No method of transmission or storage is completely secure. We therefore cannot guarantee absolute security. Please protect your account credentials and contact us promptly if you believe your account or personal information has been compromised.

Knubian is based in Canada. Shopify, our vendors, and other service providers may process or store personal information in Canada, the United States, Europe, or other countries. As a result, information may be subject to the laws of jurisdictions outside your place of residence.

Where required, we and our service providers use recognized safeguards for international transfers. Information about Shopify’s handling of international transfers is available through its privacy and compliance documentation.

Shopify, payment providers, and fraud-prevention services may automatically evaluate transaction, device, and account information to identify suspected fraud, abuse, or security risks. This can result in a transaction being flagged, delayed, or declined.

Knubian does not use customer information to make solely automated decisions that produce legal or similarly significant effects, except where permitted by law and accompanied by any required safeguards.

Depending on where you live, you may have the right to:

• Request access to personal information we hold about you;
• Request correction of inaccurate or incomplete information;
• Request deletion of personal information, subject to legal exceptions;
• Receive certain information in a portable format;
• Withdraw consent or object to or restrict certain processing;
• Opt out of certain targeted advertising, sale, or sharing activities;
• Appeal a decision concerning a privacy request where applicable; and
• Complain to the privacy or data-protection authority in your jurisdiction.

To submit a request, email customerservices@knubianinc.com. Please describe the request and identify the email address associated with your account or order. We may need to verify your identity before responding. An authorized agent may submit a request where permitted, but we may require proof of authorization and identity verification.

We will not discriminate against you for exercising an applicable privacy right.

Knubian.com is a general-audience ecommerce store and is not directed to children. We do not knowingly collect personal information from children in violation of applicable law.

If you are a parent or guardian and believe a child has provided personal information to us improperly, contact us so that we can review the matter and take appropriate action.

The Site may link to websites, applications, social networks, payment services, or other services operated by third parties. Their privacy practices are governed by their own policies, and Knubian is not responsible for how those independent parties handle information.

We encourage you to review a third party’s privacy policy before providing personal information through its service.

We may update this Privacy Policy to reflect changes to our practices, technology, service providers, or legal obligations. The “Last updated” date identifies the most recent revision.

Where required by law, we will provide additional notice or obtain consent before a material change takes effect.

Questions, privacy requests, and complaints may be directed to:

Knubian Inc.
170 The Donway West, Unit 6A, Suite 411
Toronto, Ontario M3C 2E8
Canada
customerservices@knubianinc.com

We will review privacy complaints and respond as required by applicable law. If you are not satisfied with our response, you may have the right to contact the privacy or data-protection authority where you live.